FAQ
Common Car Wash and Detail Questions
Have questions about our car wash and detail? Here are some of our most commonly-asked questions that our customers have. As you read through, if you have any additional questions, we encourage you to reach out on our contact page. We’re always happy to help and will get back to you with an answer as soon as we can.
Is the car wash safe?
Yes! Our car wash is gentle on your vehicle.
Is the car wash fast?
Yes! It takes 3-4 minutes to have a clean, dry car.
Do you accept tap to pay and Apple pay?
Yes we do!
Can I cancel my membership online?
Unfortunately, we do not have that feature online. However, we are happy to assist you with that. Please call either of our locations, email us, or ask in person and we can help to cancel your membership.
Does the car wash get the car clean?
Yes. We have a vigorous pre-cleaning process to eliminate bugs and to clean those hard-to-reach spots that other washes miss.
What are your hours?
We are open 8am to 7pm, 7 days a week.
Why does the car wash stop sometimes right in the middle of the wash?
Usually that’s because we are helping someone to get their car into neutral at the beginning of the wash. It happens more often than you might think. Just relax and we will have the car wash moving again a moment later.
I’m nervous about driving into the car wash.
No problem, we are more than capable of helping you drive in.
Here are some helpful tips:
- Drive slowly.
- Follow the directions of the attendant.
- Don’t oversteer. Usually the steering adjustments needed are very minor.
- Once we stop you, place the car in neutral and take your foot off the brake.
- If you have a sophisticated vehicle like a Tesla, it may help to consult your owner’s manual about shifting into neutral before you arrive at the car wash.
Will my truck fit?
Our height limit is 7′ 4” and our width limit is 91 inches. If your truck fits within these measurements, then it will fit. This includes trucks like Ford Raptors as long as the tires are not wider than stock.
Does my truck bed need to be empty?
Yes. All manner of items can get stuck in our equipment and cause damage to your vehicle as well as others. If you have ropes, tow straps or any other items in your bed we may ask you to remove them before we allow you into the car wash.
There’s always foam or water in the bed of my truck after the wash.
Unfortunately that is part of owning a truck. The bed is a basin that water and soap collects in. The good news is that the soap and water will not harm your vehicle in any way. It will evaporate after a little time.
I have a rack on my vehicle, is it safe to go through the car wash?
It depends. The first consideration will be if the vehicle clears in terms of height and width. After that we need to individually determine the safety of the rack. Most racks are safe to go through the car wash although, in some instances, we will need to retract some equipment.
Do I need an appointment for detailing?
Not necessarily, although we strongly recommend it. If we have an opening when you drive up, we are happy to accommodate you, but we cannot guarantee you a spot without an appointment.
Do you donate to charity?
Yes! Please reach out to travis@wildwildwash.com for details.
